Outages - Friday May 16

We currently have 788 members without power across much of our service area due to this afternoon's fast moving storms, including members near Winona, south of Caulfield, southeast of Peace Valley and areas east and south of West Plains. Dispatch is aware of the outages and crews are en route. Thank you for your patience, and be sure to stay away from downed power lines.

Office to be Closed for Memorial Day

memorial day

The HOEC office will be closed Monday May 26th for Memorial Day, as we remember and honor those who served. Dispatchers will be available in the event of a power outage. Outages may be reported with the SmartHub link at top-right, or in the SmartHub mobile app, or by phone at 417-256-2131 or toll-free 1-888-463-7693.

We wish you all a safe holiday weekend.

Fiber connectivity restored

This morning at about 7:32 am we noticed that our fiber internet connection dropped, and contacted Sho-Me Technologies to report the issue. Our website was unvailable to members at the time, and our phones were limited to one incoming line. Sho-Me investigated, found the source of the problem and restored service at 8:06 am, bringing our full phone system back online and restoring access to our website. We apologize to members for any inconvenience you have may have experienced trying to reach us during the network downtime.

Outage

Sho-Me Power, our electric provider, lost power in the Mountain View substation briefly a few minutes ago. The issue has already been resolved and power should be coming back online for our members. Thank you for your patience. If you need to report a continued outage you may do so on the SmartHub mobile app or on our website www.hoecoop.org. You can also call 417-256-2131.

Notice to Members

HOEC will close at 9:30 a.m. on Thursday, May 8, 2025 for an all-employee training day. Dispatch will be available in the event of an outage. You can report an outage, check your usage and pay your bill though the SmartHub mobile app for your phone or the SmartHub Web link at the top of our website. The office will open as usual at 8:00 a.m. on Friday.