As a member of HOEC, you have an easy way to view usage, pay bills, and report outages quickly from your smartphone. Nearly all of the features of our website's SmartHub® Web interface are available in the FREE SmartHub Mobile App, using the same login email and password, and you can choose the notifications you receive.
We have had reports from members of someone claiming to be with HOEC calling to refund an over payment or rebate, and asking for checking account details. DO NOT give your account information to anyone that calls you. Do not fall victim to this scam. As always, if in doubt, call our office directly.
Solar panels cannot generate power at night or on cloudy days, so you need an alternative energy source. Battery-backed "grid-independent systems" store excess energy produced during the day for use when the sun is not producing enough power; but choosing this option will add significant cost and maintenance to your system.
The HOEC office will be closed on Monday, September 2 in observance of Labor Day. Dispatchers will be on duty for outages reported through the SmartHub link above or the SmartHub mobile app. You may also call 417-256-2131 or toll-free 888-HOE-POWER. Have a safe and happy Labor Day holiday.
Attention farmers: ensure a safe harvest this year! Start by knowing the location of power lines and keep 10 feet from them. Learn more.
Did you know you can power all these appliances and devices in a single day and the combined energy use will cost less than a latte? That’s the value of electricity! Learn more.
Talk to the teens in your life about driving and school bus safety. It’s also vital to teach them what to do if they are in a car accident involving a downed power line: safeelectricity.org.
Are you ready for the next big storm? In case your cell phone battery dies, your emergency kit should include a radio and batteries. Learn what else should be in it.
We are now down to 302 members without power. Crews continue to restore electricity. To do that safely, there are times the power must be shut down where it has already been restored, to replace broken poles and cross arms safely. That will be the case later today in part of our area, so please be aware of this.
We currently have around 600 members without power from the storms that moved through the service area overnight. Outages stretch from west to east across the area. Limbs and trees may be down on power lines, so if you come to a downed tree, please stay away until it can be cleared. Just because a line is down, does NOT mean it is de-energized. Always stay safe.
