HOEC warns members to be smart when it comes to phone scams and other scare tactics. Members have reported receiving phone calls threatening immediate shut-off of their utilities if payment is not made over the phone. It is not standard practice for HOEC to call members and ask for utility payments over the phone. Members who receive such calls are discouraged from giving any payment information, such as credit or debit card information. If in doubt, hang up and call us to verify.
Scam Tip: Enrolling in Auto Pay can help prevent certain types of scams. If a scammer contacts you with disconnection threats, you can rest easy knowing your bill is paid automatically through a pre-arranged, secure method. Auto Bank Draft payments also eliminate the risk of exposing checks and personal banking info through the mail. Learn more about your Payment Options as a member of HOEC.
