Frequently Asked Questions and Answers

Q: I am moving into your service area. How do I set up electrical service?

A: You will need to visit our office to complete a Service Contract. Information you will need to bring with you includes the following:

• The location number, found on a silver tag on the electrical pole on the property (if a pole already exists)
• The name of the nearest neighbor with electrical service (if there is no pole on the property)
• The physical address for the location, along with your mailing address
• Your photo ID, such as a driver's license
• Your Social Security Number, as well as the SSN of your spouse if the service is to be in both names
• A credit reference letter for the previous 12 months from your former utility, if applicable

Q: Are there any deposits or fees when obtaining service?

A: The following fees and deposits may apply (to be determined by Customer Service when you come in to sign up for service):

• Membership & meter deposit with a favorable utility credit reference of the previous 12 months: $60.00
• Membership & meter deposit without a favorable utility credit reference: $250.00 minimum
• Deposit for any additional meter with a favorable utility credit reference: no deposit required
• Deposit for any additional meter without a favorable utility credit reference: $250.00 minimum
• Meter connection after regular working hours: $85.00

Q: I am moving. How do I transfer my service to another address?

A: Stop by our office and complete a Service Contract for your new address and a Disconnect Service Form for your former address.


Q: How do I update the information you have about me?

A: You may telephone our Customer Service Department at (417) 256-2131 or toll-free 1-888-HOE-POWER, or you may e-mail us:  


Q: How do I get Howell-Oregon Electric Cooperative to check my service, trim trees, or perform other maintenance?

A: You may telephone our Customer Service Department at (417) 256-2131 or toll-free 1-888-HOE-POWER, or you may e-mail us:  


Q: Does Howell-Oregon work on electrical wiring inside my home?

A: Howell-Oregon maintains and repairs all items up to the meter. We recommend seeking a qualified electrician to review any concerns about inside wiring.


Q: I am interested in adding solar or wind power generation devices to my home; what do you suggest?

A: First, you should download and view this flyer regarding commonly asked questions and costs for installing a solar solution.

Also, you will need to review the information in the Co-Generation Agreement. It is very important that this document be completed and submitted for approval before you connect any generating devices to any location receiving power from the Howell-Oregon Electric system.

You can find more info solar or wind power generation, including calculators of solar energy cost and maps of wind power potential, on these pages:

• Solar power info
• Wind power info

Q: I have a unique question and need individual help, what do I do?

A: We would be happy to help you with whatever you need. You may telephone our Customer Service Department at (417) 256-2131 or toll-free 1-888-HOE-POWER, or you may e-mail us: