Frequently Asked Questions and Answers

Q: I am moving into your service area. How do I set up electrical service?

A: You will need to visit our office to complete a Service Contract. Information you will need to bring with you includes the following:

The location number, found on a silver tag on the electrical pole on the property (if a pole already exists)
The name of the nearest neighbor with electrical service (if there is no pole on the property)
The physical address for the location, along with your mailing address
Your photo ID, such as a driver's license
Your Social Security Number, as well as the SSN of your spouse if the service is to be in both names
A credit reference letter for the previous 12 months from your former utility, if applicable

Q: Are there any deposits or fees when obtaining service?

A: The following fees and deposits may apply (to be determined by Customer Service when you come in to sign up for service):

Membership & meter deposit with a favorable utility credit reference of the previous 12 months: $60.00
Membership & meter deposit without a favorable utility credit reference: $250.00 minimum
Deposit for any additional meter with a favorable utility credit reference: no deposit required
Deposit for any additional meter without a favorable utility credit reference: $250.00 minimum
Meter connection after regular working hours: $85.00

Q: I am moving. How do I transfer my service to another address?

A: Stop by our office and complete a Service Contract for your new address and a Disconnect Service Form for your former address.

Q: How do I update the information you have about me?

A: You may telephone our Customer Service Department at (417) 256-2131 or toll-free 1-888-HOE-POWER, or you may e-mail us:

Q: How do I get Howell-Oregon Electric Cooperative to check my service, trim trees, or perform other maintenance?

A: You may telephone our Customer Service Department at (417) 256-2131 or toll-free 1-888-HOE-POWER, or you may e-mail us:

Q: Does Howell-Oregon work on electrical wiring inside my home?

A: Howell-Oregon maintains and repairs all items up to the meter. We recommend seeking a qualified electrician to review any concerns about inside wiring.

Q: I am interested in adding solar or wind power generation devices to my home; what do you suggest?

A: First, you should download and view this flyer regarding commonly asked questions and costs for installing a solar solution.

Also, you will need to review the information in the Co-Generation Agreement. It is very important that this document be completed and submitted for approval before you connect any generating devices to any location receiving power from the Howell-Oregon Electric system.

You can find more info solar or wind power generation, including calculators of solar energy cost and maps of wind power potential, on these pages:

Q: I have a unique question and need individual help, what do I do?

A: We would be happy to help you with whatever you need. You may telephone our Customer Service Department at (417) 256-2131 or toll-free 1-888-HOE-POWER, or you may e-mail us: