There will be times when your lights go out. If an outage occurs
please keep the following information in mind.
First and foremost, remember always stay clear of downed power lines
and never attempt to touch or pickup a power line.
Check with your neighbors to see if their electricity is also off.
If they are without power you should call our office immediately.
If your neighbors do have power and you don't, check your own fuses and
breakers. You may have a problem within your own residence our business,
etc. Many services also have breakers below the meter so please be
sure to check these breakers too. If you do not find a problem within
your structure, call us for assistance. Howell-Oregon Electric does
maintain the power up to your meter at no cost, however, if HOEC responds
to an outage call and the problem is on the members side of the service,
the member may be charged for a service call.
When the power goes off you may see or hear something that could be helpful
to our linemen to get the power restored. It may be a wire down,
broken pole, tree in a line, vehicle accident, flash, loud noise, etc.
We do appreciate you relaying this information to us as quickly as possible.
Always call and report an outage never assume that your neighbors have
already called. We have dispatchers on duty 24 hours a day. If you
have a problem you can call at the following numbers: 417-256-2131 or 1-888-HOE-POWER (1-888-463-7693)
In the event of a severe outage you may get our automated voice mail, rest
assured employees are on duty, however due to the large volume of calls
we can not answer them all, but we do listen to all voice mails.
Please give your name, address, telephone, location number and/or account
number if possible when you leave a message.
